- Please open and inspect all items upon receipt. Any damages must be reported within 7 days.
- All returned items must be in the original condition w/ packaging, literature, warranty, and registration intact. Please enclose a copy of the original invoice stating the reason for return.
- Email or call us to obtain your return authorization number. Include your RA# on the shipping label only. Packages without an RA# will be refused by our warehouse. Do not write on the box or deface the product packaging.
- Return shipping is at the customer’s expense. Shipping and handling fees will not be refunded. For your protection, you may wish to insure the package when you mail or ship it back to us. BCA is not responsible for the loss of or damage to any returned merchandise.
- Certain items will have a restocking fee deducted from the refund or credit. Please refer to individual item descriptions on the website for specifics. Any items being returned that are over 30 days from the date received are subject to a store credit refund upon approval. All items being returned within 30 days, must have a Return Authorization number on the mailing label. Please call or email us for your Return Authorization number. Any items that have been discontinued or are marked as closeout are final sales and cannot be returned or exchanged. A 10% restocking fee will apply to items being offered with Free Ground Shipping. This is in addition to the regular return policy.
- Software, cassettes, DVD’s, compact discs, books, and special orders are not returnable.
What About Special order returns or refunds?
CANCELLATION AGREEMENT: If after the Rescission period (3 days)
cancellation was to occur a cancellation fee of 10% of the total contract plus the cost of material and labor will be with held.
Refunds will be issued upon a signed Custom Playhouses Cancellation Contract and refund will be in the form of a Custom Playhouses business check.
Will I be charged Sales Tax?
Sales tax will only apply to orders Shipped to Minnesota.
Is it safe to use my credit card?
Yes, We are currently using PayPal as our shopping cart. We abide by PayPal's user agreements.
What is your Privacy Policy?
Under no circumstances do we rent or sell information about our customers to any outside third party. All personally identifiable information is collected for our own purposes to help us better shape our content to meet the preferences of our audience as well as informing our customers of new products or sales.
What are my Ordering Options?
We accept American Express, Visa, Master Card and Discover. You may order on-line or call us at 651-464-7067.
To Place Your Order Via Fax:
Include a contact telephone number and fax to 1-651-464-6903
To Place Your Order Via Mail:
Mail your order to address at top of page. Include Telephone Numbers.
Safety:
Adult supervision required with all ride on toys. Age specifications are general. Age ranges truly depend upon individual child's capability. |
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Custom Playhouses Inc.
|651-464-7067 | Forest Lake, Mn| Info@customplayhouses.com|
Photo's/Designs/Drawings and all information are COPYRIGHTED.
They are not to be reproduced without written consent and agreement from Custom Playhouses.
©1999-2010 Custom Playhouses Inc.™ Legal & Browser Information
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